Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.

Information We Collect

In the course of operating our business, we may collect personal information including, but not limited to, your name, email address, mailing address, and phone number (including mobile phone numbers). We may also collect information you voluntarily provide through contact forms, service requests, phone calls, SMS messages, or other communications with us.

How We Use Personal Information

We use personal information to provide and improve our services, respond to inquiries, schedule appointments, send service updates, process requests, and communicate with you regarding your account or services.

If you provide your mobile phone number and opt in to receive text messages, we may send SMS communications related to appointment reminders, service notifications, account information, or other service-related updates. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any message.

Sharing of Information

We do not sell personal information. We may share personal information with trusted third-party service providers who assist us in operating our business, such as website hosting providers, customer management systems, and SMS/text messaging platforms. These providers are only permitted to use personal information as necessary to provide services on our behalf.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties for marketing purposes.

Data Retention and Security

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Contact Information

If you have any questions about this Privacy Policy or our privacy practices, you may contact us through our online contact form or call us at 330-800-7947.

This Privacy Policy applies to the operations of Rocket Roofing and may be updated from time to time to reflect changes in our practices or legal requirements.